Termination & Cancellation Policy

1. Service Cancellation

To ensure I can provide the best service to all clients, please provide at least 48 hours’ notice to cancel or reschedule a confirmed session.

Cancellations made within 48 hours of the scheduled start time will incur a 30% cancellation fee of the session cost to cover the reserved time.

 

2. Discontinuing the Plan

You may pause or discontinue your Ongoing Maintenance Plan at any time.

To discontinue, 7 days’ written notice (via email or message) is kindly requested.

Any sessions scheduled within this 7-day notice period remain subject to the cancellation policy above.

Special pricing plans require a minimum session commitment. If cancelled early, a per-session fee applies (the difference between the discounted and standard rates).

 

3. No Long-term Lock-in

There are no long-term contracts or financial commitments. You only pay for the services provided.

I reserve the right to terminate our service agreement with 7 days’ written notice if there are ongoing issues with scheduling, payment, or unsafe working conditions.

 

4. Late Arrivals

If the session starts late due to client delay, the session will still end at the scheduled time in order to respect other bookings.

 

5. Scope of Work

Services include unpacking, organising, and decluttering household items.

Furniture placement, installation, or heavy lifting are not included unless arranged in advance.

 

6. Safety & Responsibility

Reasonable care will be taken while handling your belongings. However, we are not responsible for pre-existing damage or items that are unstable or improperly stored.

For safety reasons, please ensure the work area is free from hazards prior to the session.

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7. Parking & Access

Clients are responsible for providing suitable parking or covering any associated costs. Where possible, we will use street parking or residential driveways. Any parking fees or tolls incurred during the session (e.g. in apartment complexes or paid parking areas) will be added to the final invoice.