Cancellation Policy

1. Deposit A non-refundable deposit is required to secure your booking. This confirms your session date and time. The deposit will be deducted from your final invoice. 2. Payment The remaining balance is due on the day of your session. Payment can be made via Cash, PayID, or Bank Transfer. 3. Rescheduling & Cancellation • If you need to reschedule, please notify us at least 24 hours in advance. We will do our best to accommodate your preferred date. • Deposits are generally non-refundable but may be applied to a rescheduled session within 30 days. • Cancellations made within 24 hours of the scheduled start time may incur a 30% cancellation fee of the session cost to cover the reserved time, in accordance with Australian Consumer Law. 4. Late Arrivals If the session starts later than scheduled due to client delay, the session will still end at the original agreed time. 5. Scope of Work Our services are limited to unpacking, organising, and decluttering household items. Furniture and large appliance placement, installation, or heavy lifting are not included unless specifically agreed in advance. 6. Safety & Responsibility We take reasonable care when handling your belongings. However, we are not responsible for pre-existing damage or items that are fragile, improperly stored, or left in an unsafe condition. 7. Parking & Access Clients are responsible for providing suitable parking or covering any associated costs. Where possible, we will use street parking or residential driveways. Any parking fees or tolls incurred during the session (e.g. in apartment complexes or paid parking areas) will be added to the final invoice.

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